Delivery Zones:

Delivery Process

How will my package be delivered?

How we get your goods to you will vary depending on factors such as the size of the parcel and where it needs to be shipped. Below we will go into a bit more depth about which types of parcels fall into each category and what information you need to know about each type.

On a general point across all tiers it's worth noting that orders that contain multiple goods do have the possibility of coming from different suppliers and potentially not being delivered all at once.

Free Delivery:

Free delivery is available on all our products across the store with no limit on quantity or weight. This offer is for a limited time only and the areas we cover are shown in the map above.

Small Parcels (Small Item Delivery - £6.99)

For delivering small parcels we tend to use a courier service such as DPD or Parcelforce, as well as our own delivery drivers. It is likely these packages can be tracked to give you a more accurate time of arrival.

Product categories covered under small delivery:

Medium & Large Parcels (Pallet Deliveries - £39.99 - £150)

When it comes to any item marked as medium or large, we may opt for a specialist courier or our own drivers. Given the fragile nature of some bathroom goods using these courier options greatly mitigates the risk of your goods being damaged during transit.

Depending on what you have ordered you may need to have two able bodied people available to take the package in. We would recommend having 2 people on site. Our sales staff will make this clear to you when you confirming your delivery. It is also worth noting that the delivery driver is not insured to take the goods into your property.

Unfortunately, specialist couriers do not offer tracking with their deliveries and due to this we highly recommend that you have someone available between the hours of 8am – 6pm to accept the delivery.

Pallet deliveries are due to the weight of the item, however may not always arrive on a pallet.

Product categories covered under pallet delivery:

Best practices for accepting deliveries

Try to keep these points in mind when you are accepting deliveries. This will ensure that your experience is as smooth as it can be and make it far easier to return the items in the unlikely case something goes wrong.

• If you have arranged for a third party to take your delivery and sign for it on your behalf you agree to advise them to check all goods on your behalf.

• Once the products have been delivered you have 2 working days to check and ensure that you have received everything in your order and that the products are in good condition.

• Please take care when opening packaging. This can make the difference between being able to return a product and not. To offer more context on the do's and don'ts of opening packaging please review the information below.

Have we not answered your question?

Email our team at sales@envybathrooms.com or check our terms & conditions.