Terms and Conditions
‘condition’ means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us;
‘contract’ means any contract for Goods made between you and the company;
‘goods’ means the packaged products or services which we shall supply in accordance with these Conditions;
‘EnvyShowroom/our/us/we’ means Envy Bathrooms Ltd, registered in England & Wales with company number: 12996559 whose registered office is at: Unit 3Q, Faraday Road, Newbury, Berkshire, RG14 2AD
The Vat number is: 414291321.
‘you’ means the customer seeking to purchase the Goods from us and ‘your’ shall be construed accordingly.
1.2 We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website (www.envybathrooms.com).
1.3 These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
1.4. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
2.1. The price of the goods shall be the price given on the date you place your order and will be confirmed on your invoice and it will include VAT at the prevailing rate.
2.2. Delivery charges may be applicable to your order.
2.3. We strive to ensure that our prices are accurate but in the event that there is an error we will notify you prior to accepting your order or providing you with a formal quote (see further below).
2.4. We guarantee to hold the price of the Goods on your quote for 28 days from the date of your quotation.
2.5. We allow some orders to be placed on the payment of a deposit. Where this is the case:
- you shall pay the deposit to secure the agreed price for 28 days;
- before or at the end of those 28 days you must pay the full outstanding balance. If you fail to do so we reserve the right to refuse (i.e. cancel) your order.
- When you have paid the full balance we will secure stock to fulfil your order and a colleague will advise you of an ‘expected by’ delivery date. Your order is accepted by us at this point (we do not secure stock on the payment of a deposit or before we have accepted your order).
2.6. Unless you are placing a deposit order you shall pay for the Goods at your local showroom in full at the time you place the order. At the point of full payment, you will be advised by a colleague of an ‘expected by’ delivery date. When all the stock is available and reserved to your order, our delivery partner will contact you to arrange a delivery date.
3.2. When you place your order you will be diverted to the order 'confirmation' which sets out the final details of your order. Following this, we will send to you an order acknowledgement e-mail detailing the products you have ordered. Please note that your order confirmation and acknowledgement is not an acceptance of your order by us.
3.3. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
3.4. Please print out these terms and conditions and your order acknowledgement for your own records as we do not file details of your order for you to subsequently access direct on this website. If you wish to obtain specific details of your previous orders please refer to Contact us.
3.5. Prices are liable to change at any time, but such changes will not affect orders that have already been placed.
3.6. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
3.7. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
3.8. All product specifications, images, descriptions and other information communicated by us, whether displayed on our price tickets, computer systems and/or website or communicated over the telephone, have been made accessible by suppliers, manufacturers, publications, publicists and/or gathered from public domain sources. Our intention is that all information should be as accurate and up-to-date as possible. However, just occasionally we make or discover an error in the price or description of a product; as such we cannot guarantee the reliability or accuracy of the information communicated. If we discover such an error on a product, which you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.
4.1. For showroom purchases, you can make changes to your quote, or a deposit order up until the point of full payment. When we have received payment we are unable to make any further changes to the order (you may be entitled to cancel, see further below).
4.2. For all other orders, if your order includes items classified as:
- ‘large items’ for delivery you can make changes PRIOR to booking a delivery date. To do this we will need to cancel your order and re-raise a new order and this may change the ‘expected by’ delivery date.
- Should you wish to re-arrange your ‘large items’ delivery date, you must contact your Envy five days prior to your arranged delivery date. This is not a guaranteed service, but we will attempt to make amends where possible.
- ‘small items’ for delivery, we are unable to make any amendments.
5.1. Our home delivery service options and pricing will be explained at the point of order in our showroom or online.
5.2. Home deliveries are generally made between 7am and 8pm. Please allow up to 15 working days for delivery due to ongoing postal strikes and delays, however delivery should be made sooner. On larger deliveries that requires a pallet, we can only provide a day that it will be delivered, we have no tracking information or time slots from larger haulage companies.
5.2.1 For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible. The driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.
5.3. You shall be responsible for making all necessary arrangements to take delivery of the goods.
5.4. Any specific, or exceptional, delivery requirements should be agreed with Envy at the point of purchase.
5.5. If you fail to take delivery of the goods or reject the delivery, then we reserve the right to charge you the full cost of the subsequent delivery charges.
5.6. We recommend that you do not confirm the start date with your installer until you have received and checked your delivery. Envy will not accept liability for any additional costs that you incur as a result of you booking an installer prior to receiving and checking your goods and while any product issues are resolved. We cannot offer refunds on products that have already been installed.
5.7. Risk of damage to, or loss of the goods shall pass to you at the time we deliver to your agreed delivery address.
5.8. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 30 days for despatch of the goods, unless there are exceptional circumstances.
5.9. While the majority of our products will come on one delivery, we do work with some trusted suppliers to deliver goods direct to our customers. This will mean that if you order multiple items you may receive more than one delivery. You will be contacted directly to arrange all deliveries. However, you will only be charged one fee (if your order includes a Large Item Home Delivery product, you will be charged the higher delivery charge, unless your order is over £500 in which case the delivery is free).
6.1 When you receive the goods please open each box and check that everything is as ordered and appears in good condition. If there are any items missing or damaged please contact Envy immediately. We will arrange for a replacement item to be delivered to you free of charge.
6.2 If receiving multiple deliveries, the 7 day checking period will commence from the day after the delivery of each individual item.
6.3 Where an item has been replaced by Envy, we will confirm if the damaged goods will be collected or not.
7.1 Proof of purchase is required before any warranty claim can be assessed. Guarantees are non-transferable with a change of ownership.
7.2 We shall make good by reimbursement of the whole or part of the price or, at our option, by repair or by replacement any defect developing under normal domestic use of the goods within the stated guarantee period for the product affected.
7.3 Our liability for death or personal injury caused by our negligence shall be unlimited and for all other loss or damage which you may suffer or incur in connection with the supply of goods, our liability shall be limited to that caused by a natural and reasonably foreseeable consequence for which we are at fault or negligent.
8.1 We shall have no liability whatsoever for any failure to perform, or for a delay in the performance of any of our obligations under the contract arising wholly or in part by reason for any factor beyond our direct control.8.2 In placing an order with us, you warrant that you are a resident of the United Kingdom and that you have the necessary permission and authority to enter into this contract.
8.3 Where any competent authority deems any condition to be invalid or unenforceable in whole or in part, then the offending part shall be removed and the validity of the remainder of the condition shall not be affected.
8.4 These conditions do not purport to confer a benefit on any third party by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
8.5 The contract and these conditions shall be governed by the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.
8.6 Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.
8.7 The terms and conditions do not affect your statutory rights.
9.1 On all new orders raised after the 22nd July 2019 Envy will replace any faulty product delivered or offer a refund.
9.2 Where you have purchased products prior to the 22nd July 2019 please contact us for more information
9.3 All products are covered by the specified guarantee at no extra cost and without application for extension. You can find out each individual guarantee by viewing the product specification on our website.
9.4 Envy reserves the right to change the guarantee periods or amend the list of exclusions without notification however, all guarantee periods published at the time of full payment, or financial agreement arranged, will be honoured upon proof of purchase date.
9.5 All Envy products are engineered & manufactured to exacting standards and carry our additional guarantee over your statutory rights covering all manufacturing faults.
How to Claim:
In the unlikely event that you encounter a problem with an Envy product you should contact us immediately. We will be able to advise whether it is due to faulty product or faulty installation. If the problem is due to a manufacturing fault, we will arrange the supply of a replacement product.
We will replace at our discretion, in part or whole, a product which is defective in operation or materials. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our then current range. To be covered by the guarantee, all products should be installed in accordance with the instructions provided and be for domestic use only. Products must be purchased and installed in the UK only. This product guarantee applies to the original purchaser or end user and the original installation address only, is non-transferable and takes effect from the date of purchase. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, general wear and tear (for example light bulbs, hinges, cartridges & shower hoses are items that do need to be replaced periodically), damage due to poor installation or servicing or consequential loss. Shower hoses, taps and shower cartridges & furniture hinges are guaranteed for one year. Care should be taken in hard water areas to ensure that cartridges are regularly cleaned. We require original proof of purchase to be provided for us to be able to consider any claim, so please keep your invoice and/or receipt.
Envy reserve the right to alter the details of, or wholly withdraw elements of these guarantees entirely at their discretion. Existing commitments will be honoured up to the date the change is made and in accordance with the terms as set out here.
Our Guarantee is in addition to your statutory rights and does not affect your statutory rights.
Envy are continually improving products and reserve the right to alter specifications.
Products sold as ex-display have been installed in our showroom and may well have scuffs and cosmetic damage consistent with normal use. Please examine the product thoroughly before leaving the Showroom as all ex-display are sold as seen and cannot be refunded once removed from the showroom.
Ex-display products are sold without Envys Guarantee. This does not affect customer's statutory rights.